First for a reason:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
4000 Faber Place Dr., Suite 200 - North Charleston, SC
Starting at $22-$25 per hour (based on experience)
Join the First Student team - the nation's leading provider of school transportation - and help shape the journey for new team members who make a difference in their communities every day.
As a Candidate Experience Specialist (CX Specialist), you'll play a key role in welcoming and guiding new hires (drivers, attendants, and location staff) through their onboarding process. This in-office position ensures each candidate feels supported, informed, and ready for their first day of in-person training.
Guide new hires through every step of the onboarding process, from offer to training.
Coordinate training schedules (remote, onsite, or hybrid) and ensure readiness for in-person sessions.
Serve as the main contact for candidates-answer questions, provide updates, and keep them engaged.
Manage documentation and compliance, including background checks and hiring forms.
Collaborate with HR, Recruiting, Training, Safety, and Operations to ensure a smooth onboarding experience.
Track candidate progress and monitor key onboarding metrics using our Applicant Tracking System (ATS).
1+ year of experience in onboarding, recruiting, customer service, or a related HR function.
Strong communication, organization, and attention to detail.
Comfortable working in a fast-paced, metrics-driven environment.
Proficiency in Microsoft Office Suite and familiarity with ATS or CRM systems (Workday Recruiting experience is a plus!)
A high sense of urgency and a passion for creating positive candidate experiences.
Be part of a mission-driven company that safely transports millions of students each day.
Enjoy a collaborative, in-office environment where your work directly impacts team success.
Grow your skills and career with a company that values people and continuous improvement.
Note: This job description outlines the primary responsibilities and may be adjusted as needed.
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.