First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Bilingual Dispatcher - Ottawa, ON (Star Top Rd)

Location: Star Top Rd, Ottawa, ON
Job Type: Full-Time

Job Summary

First Student is seeking a reliable and organized Dispatcher to join our Ottawa team. The Dispatcher plays a key role in ensuring safe, efficient, and timely transportation services by coordinating driver assignments, managing route changes, and responding to operational needs.

This individual must be bilingual (English/French) to effectively communicate with schools, parents, and drivers.

Key Responsibilities

• Coordinate daily driver assignments and route coverage.
• Monitor radio and GPS systems to track vehicle locations and respond to incidents.
• Communicate effectively with drivers, maintenance staff, and management.
• Handle last-minute changes, absences, and emergencies with professionalism.
• Maintain accurate records of routes, incidents, and driver attendance.
• Support driver check-in/check-out procedures and ensure compliance with schedules.
• Assist with customer inquiries and service requests.
• Collaborate with the Location Manager to improve operational efficiency.

Qualifications

• High school diploma or equivalent; post-secondary education is an asset.
• Previous experience in dispatch, transportation, or logistics preferred.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency with computer systems and dispatch software.
• Bilingual (English/French) is required for this role.

Why Join First Student?

• Competitive hourly wage and benefits.
• Supportive team environment.
• Opportunities for growth and advancement.
• Commitment to safety and service excellence.

Apply today to join our team!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.